Hours Effective 1 Jan 2025
General walk-in hours for all customers needing CAC/DEERS assistance.
Mon – Fri: 7:30 a.m. to Noon
Military in uniform walk-in hours for DEERS/CACs & All other MPF sections.
Mon – Fri: 7:30 a.m. to 3 p.m.
Closed: Weekends, Training days (every 3rd Thu of the month), AFGSC Family Days, & Holidays
MPF Section Org boxes/contacts:
MPF Customer Support – 377FSS.FSPS.Workflow@us.af.mil
MPF Force Management – 377FSS.ForceManagement@us.af.mil
MPF Retentions – 377FSS.FSP.MPFRETENTIONS@us.af.mil
MPF Assignments – 377FSS.FSP.MPFAssignments@us.af.mil
MPF Retirements/Separations – 377FSS.FSP.MPFSeparations@us.af.mil
MPF Promotions – 377FSS.FSP.MPFPromotions@us.af.mil
Please Note, MPF will be closed the following days:
13-17 June*: Customer Support Section ONLY will be closed due to a mandatory DEERS/RAPIDS system update. No Customer Support DEERS capabilities will be available.
All other MPF sections will be available for customers during this time. We appreciate your patience.
During our MPF closure listed with the asterisk, please email the following MPF sections and our teams will get back to you soon at your earliest convenience:
MPF Section Org boxes/contacts:
MPF Customer Support – 377FSS.FSPS.Workflow@us.af.mil
MPF Force Management – 377FSS.ForceManagement@us.af.mil
MPF Retentions – 377FSS.FSP.MPFRETENTIONS@us.af.mil
MPF Assignments – 377FSS.FSP.MPFAssignments@us.af.mil
MPF Retirements/Separations – 377FSS.FSP.MPFSeparations@us.af.mil
MPF Promotions – 377FSS.FSP.MPFPromotions@us.af.mil
Military Personnel
To help mitigate our heavily trafficked business hours, we offer the following options to obtain certain ID cards:
- Order a new Retiree/Dependent ID online and have it mailed to you in 30 days; please visit https://idco.dmdc.osd.mil/idco/locator and follow the visuals in the DD Form 1172-2 drop-down
- Please keep in mind that this process takes 30 days to be completed
- This option only works for already established IDs
- Order a new Retiree/Dependent ID and pick it up in 2-3 weeks; please utilize the Kiosks located in the Consolidated Support Building
- Must have all required documentation (2 forms of unexpired ID)
- Must have a signed DD1172, or the sponsor must attend for ID card pick-up
- Please remember that this process takes 2–3 weeks to complete IF all submitted documentation is ready. Member will be contacted if their package is incorrect.
Services We Offer
Customer Support Section
- CAC/IDs
- DEERS Enrollment
- In Processing Program
- Special Leave Accrual
- Group Life Insurance Guidance
- Line Of Duty Determinations
Hours Of Operation
General walk-in hours for all customers needing CAC/DEERS assistance.
Mon – Fri: 7:30-12:00 PM
Military in uniform walk-in hours for DEERS/CACs.
Mon – Fri: 7:30-3:00 PM
Closed: Weekends, Training days (every 3rd Thu of the month), AFGSC Family Days, & Holidays
COMM: 505.846.2354 (Option 1)
DEERS UPDATES & SPONSORSHIP: 505.846.2017
Email: 377FSS.FSPS.Workflow@us.af.mil
Appointments must be made via the website below. If the website is malfunctioning, e-mail our org box, and we will respond once received.
To make an appointment, go to ID Card Office Online (osd.mil)
Personnel with appointments will take priority
Did you know we have an IDRenew Kiosk for retirees & dependents? Make your wait time shorter by stopping by our section and utilizing the Blue IDRenew Kiosks in the front lobby:
WHAT WILL YOU NEED TO USE THE IDRENEW KIOSK?:
How does the kiosk work?
Step 1: Have your sponsor certify a DD Form 1172-2 (Located next to the kiosk)
Step 2: Use the Kiosk to submit your application
Step 3: The MPF will send you an email when your ID card is ready for pick-up
NOTE: If you do not pick up your ID card in 30 calendar days, your ID card will automatically terminate, and all items will need to be re-accomplished
You will need two (2) forms of identification
- Both IDs must be approved forms of IDs
- Names on both IDs must match exactly
- Neither ID can be expired or canceled
Less common documents you might need as applicable:
- A lost or stolen memorandum
- Retirement orders if you or the sponsor are retiring
- A letter from the registrar if the dependent is over 21 years old and in school
- DD Form 1375 if dependent is due to medical conditions
- Medicare card if sponsor or spouse is turning 65
Force Management Section
- Evaluations
- Awards/Decorations
- Adverse Actions
- PCAS
- Duty Information Updates
- G-Series Orders
- Special Duty Assignment Pay
Hours Of Operation
Mon-Fri
7:30 AM to 3:00 PM
Closed
Weekends, Training days (every 3rd Thu of the month), AFGSC Family Days, & Holidays
DSN: 505.846.2354 (Option 3)
Email: 377FSS.ForceManagement@us.af.mil
Located in Building 20245
Career Development Section
- Outbound Assignments
- Retirements
- Separations
- Re-enlistments
- Extensions
- Promotions
- Passports
Hours Of Operation
Mon-Fri
7:30 AM to 3:00 PM
Closed
Weekends, Training days (every 3rd Thu of the month), AFGSC Family Days & Holidays
DSN: 846.2354, Option 4/ 846.9494
377 FSS/FSPD MPF Assignments 377FSS.FSP.Assignments@us.af.mil
377 FSS/FSPD MPF Promotions 377FSS.FSP.Promotions@us.af.mil
377 FSS/FSPD MPF Retentions 377FSS.FSP.Retentions@us.af.mil
377 FSS/FSPD Retirements/Separations 377FSS.FSP.Separations@us.af.mil
Located in Building 20245
Installation Personnel Readiness (IPR)
- Personnel Readiness
- Deployment Processing
- AFPAAS
Hours Of Operation
Mon-Fri
7:30 AM to 3:00 PM
Closed
Weekends, Training days (every 3rd Thu of the month), AFGSC Family Days & Holidays
DSN: 246.0480
COMM: (505) 846.0480
Email: 377FSS.FSPI.IPR1@us.af.mil
Located in Building 980, Room 115
Newborn Enrollment
Newborn Enrollment Follow-up
- Please visit the Kirtland AFB ID Card Office during work hours to add your child. When signing in, please click ‘Customer Support’, then ‘Newborn Processing’. Be sure also to have a copy of your “proof of birth” letter.
- E-mail the Customer Support Office (377FSS.FSPS.Workflow@us.af.mil) with the Sponsor’s DoDID, newborn’s gender, and proof of birth letter.
Once you receive the official birth certificate, please email a copy to our workflow or come to our office in person to drop it off.
Updated 5-Mar-24
Important Links
Appointments
Appointments take priority over walk-in customers. Appointments are highly recommended to avoid the possible wait. You will be seen within minutes of your scheduled time. Please keep a copy of your appointment confirmation.
To schedule an appointment for an ID card, please visit: https://idco.dmdc.osd.mil/idco/
DD Form 1172-2
1. Access ID Card Office Online https://idco.dmdc.osd.mil/idco/
2. Select “Family ID Cards.”
3. Type in your DS Logon Username and password or CAC Login.
4. Verify all dependents and select “PRINT FAMILY ROSTER.”
5. Select all dependents that require verification (2 dependents per form)
6. Read the Privacy Act, click the “I agree” box, and press “NEXT.”
7. Click “CONFIRM” on the Summary Page.
Dependent ID's
Identification
All customers must have two forms of ID to get a new ID card made. This applies to all customers, including children over ten years of age. Customers 18 years and older must provide at least a state- or government-issued photo ID.
ID Card Renewal
- Bring two current forms of ID issued by state, federal, or local government: SOFA Agreement, SPOT LOA, and DD Form 1172-2 requesting the overseas card.
- Forms must be correctly filled out, or they may be rejected.
- All walk-in customers are seen on a first-come, first-serve basis.
- Wait times for walk-ins can vary depending on the number of customers waiting for service.
- Appointments take priority over walk-in customers.
- Appointments are highly recommended to avoid the possible wait.
- You will be seen within minutes of your scheduled time.
- Please keep a copy of your appointment confirmation.
- All customers must have two forms of ID to get a new ID card made.
- This applies to all customers, including children over ten.
- Customers who are 18 years and older must provide at least a state or government-issued photo ID.
- If your military sponsor cannot accompany you to your visit, a valid “general” or “special” power of attorney will allow you to conduct business on your sponsor’s behalf.
- You may also provide a signed and verified DD Form 1172.
- You may renew your CAC or dependent ID card 30 days before the card expires.
- Sponsor or spouse with power of attorney, current ID card, and an additional form of ID is required.
Lost/Stolen ID's
Military personnel must have a counseling statement signed by their first sergeant, an SF report (if applicable), and two valid forms of ID.
Civilians and contractors must have two valid forms of ID and an SF report (if applicable).
Dependent Lost/Stolen ID
Dependents must have two valid forms of ID and an SF report (if applicable).
