Military Personnel
Due to equipment issues, the CAC/ID/DEERs section’s walk-in hours are being adjusted. Starting 11 Sep 2023, the new walk-in hours will be from 0730 – 0930 Monday through Friday. To help mediate any inconveniences this may cause, we encourage you to utilize the following self-service options:
- Order a new Retiree/Dependent ID online and have it mailed to you in 30 days please visit https://idco.dmdc.osd.mil/idco/locator and follow the visuals in the DD Form 1172-2 drop-down
- Please keep in mind that this process takes 30 days to be completed
- This option only works for already established IDs
- Order a new Retiree/Dependent ID and pick it up in 2 -3 duty days; please utilize the Kiosks located in the Consolidated Support Squadron
- Must have all required documentation (2 forms of unexpired ID)
- Must have a signed DD1172, or the sponsor must attend for ID card pick-up
- Please remember that this process takes 2-3 duty days to complete IF all submitted documentation is ready. Member will be contacted if their package is incorrect.
Services We Offer
- CAC/IDs
- DEERS ENROLLMENT
- IN PROCESSING PROGRAM
- SPECIAL LEAVE ACCRUAL
- GROUP LIFE INSURANCE GUIDANCE
- LINE OF DUTY DETERMINATIONS
Hours of Operation
Mon-Fri
7:30 a.m. to 3 p.m.
WALK-IN HOURS: 7:30-11 A.M.
Appointments will only be available in the afternoon starting in July.
Closed
Weekends, Training days (every 3rd Thu of the month), AFGSC Family Days, Goal Days & Holidays
COMM: 505-853-4254, Option 1 & 2
DEERS UPDATES & SPONSORSHIP: 505-846-2017
Email: 377FSS.FSPS.Workflow@us.af.mil
Due to minimal manning, our phone lines may not get answered in a prompt manner. The best method to make an appointment will be through ID Card Office Online. If the website is not functioning correctly, send an e-mail to our org box, and we will respond once received.
To make an appointment go to: ID Card Office Online (osd.mil)
Personnel with appointments will take priority
Did you know we have an IDRenew Kiosk for retirees & dependents? Make your wait time shorter by stopping by our section and utilizing the Blue IDRenew Kiosks in the front lobby:
What will you need to utilize the IDRenew Kiosk?:
How does the kiosk work?
Step 1: Have your sponsor certify a DD Form 1172-2 (Located next to the kiosk)
Step 2: Use the Kiosk to submit your application
Step 3: The MPF will send you an email when your ID card is ready for pick-up
NOTE: If you do not pick up your ID card in 30 calendar days your ID card will automatically terminate, and all items will need to be re-accomplished
You will need two (2) forms of identification
- Both IDs must be approved forms of IDs
- Names on both IDs must match exactly
- Neither ID can be expired or canceled
Less common documents you might need as applicable:
- A lost or stolen memorandum
- Retirement orders if you or the sponsor are retiring
- A letter from the registrar if the dependent is over 21 years old and in school
- DD Form 1375 if dependent is due to medical conditions
- Medicare card if sponsor or spouse is turning 65
- EVALUATIONS
- AWARDS/DECORATIONS
- ADVERSE ACTIONS
- PCAS
- DUTY INFORMATION UPDATES
- G-SERIES ORDERS
- SPECIAL DUTY ASSIGNMENT PAY
Hours of Operation
Mon-Fri
7:30 a.m. to 3 p.m.
Closed
Weekends, Training days (every 3rd Thu of the month), AFGSC Family Days, Goal Days & Holidays
DSN: 846-2354, Option 3/ 846-2017
Email: 377FSS.ForceManagement@us.af.mil
Located in Building 20245
- OUTBOUND ASSIGNMENTS
- RETIREMENTS
- SEPARATIONS
- RE-ENLISTMENTS
- EXTENSIONS
- PROMOTIONS
- PASSPORTS
Hours of Operation
Mon-Fri
7:30 a.m. to 3 p.m.
Closed
Weekends, Training days (every 3rd Thu of the month), AFGSC Family Days, Goal Days & Holidays
DSN: 846-2354, Option 4/ 846-2017
Email: 377FSS.FSPD.Workflow@us.af.mil
Located in Building 20245
Hours of Operation
Mon-Fri
7:30 a.m. to 3 p.m. (By appointment only)
Closed
Weekends, Training days (every 3rd Thu of the month), AFGSC Family Days, Goal Days & Holidays
DSN: 846-2354 , Option 3 & Option 4
Prior to scheduling an appointment, please review the below checklist for Passport Application Requirements: Click to Download Checklist
FOR PASSPORTS: Make an appointment for passports by emailing us at 377 FSS Force Management and Passports at 377FSS.FSPM.Workflow@us.af.mil
Located in Building 20245
Please review the link below before requesting an official passport for eligibility:
https://www.fcg.pentagon.mil/fcg.cfm
Please review the link below for Visa Application if FCG recommends requirements:
https://passportmatters.army.mil/Agent_Resources/ArmyNavy.aspx
- PERSONNEL READINESS
- DEPLOYMENT PROCESSING
- AFPAAS
Hours of Operation
Mon-Fri
7:30 a.m. to 3 p.m.
Closed
Weekends, Training days (every 3rd Thu of the month), AFGSC Family Days, Goal Days & Holidays
DSN: 853-4815
Email: 377FSS.FSPI.IPR@us.af.mil
Located in Building 980, rm. 115
Newborn Enrollment Follow-up
12-JAN-23
The Defense Health Agency (DHA) has advised all Military Treatment Facilities (MTF) that the "Hospital Proof of Birth Letter" is no longer acceptable for newborn DEERS enrollment. DHA has given the MTFs 2 options:
1) Make the necessary changes to the local MTF Proof of Birth Letter, by changing the title to “Certificate of Live Birth,” and any other changes necessary to bring the document into compliance with the 32 CFR Part 161 definition of "Certificate of Live Birth;" defined in MOTD – Newborn Enrollment, 28-APR-2022, or,
2) Have on hand the U.S. Standard Certificate of Live Birth (https://www.cdc.gov/nchs/data/dvs/birth11-03final-acc.pdf) for use if the local form has not been revised or when Verifying Officials (VO) and Site Security Managers (SSM) do not accept the revised MTF “Certificate of Live Birth.” Note: VOs and SSMs must cite a specific discrepancy between the revised "Certificate of Live Birth" and the definition when a revised "Certificate of Live Birth" is rejected.
- Access ID Card Office Online https://idco-pki.dmdc.osd.mil/idco/
- Select “Family ID Cards.”
- Type in your DS Logon Username and password or CAC Login.
- Verify all dependents and select “PRINT FAMILY ROSTER.”
- Select all dependents that require verification (2 dependents per form).
- Read the Privacy Act, click the “I agree” box, and press “NEXT.”
- Click “CONFIRM” on the Summary Page.
- Bring two current forms of ID issued by state, federal or local government; SOFA Agreement; SPOT LOA; and DD Form 1172-2 requesting the overseas card.
- Forms must be properly filled out or they may be rejected.
- All walk-in customers are seen on a first come, first serve basis.
- Wait times for walk-ins can vary depending upon the number of customers waiting for service.
- Appointments take priority over walk-in customers.
- Appointments are highly recommended to avoid the possible wait.
- You will be seen within minutes of your scheduled time.
- Please keep a copy of your appointment confirmation.
- All customers must have two forms of ID to get a new ID card made.
- This applies to all customers, including children over 10 years of age.
- Customers who are 18 years and older must provide at least a state or government issued photo ID.
- See link ‘What do I need to bring?‘ for acceptable forms of ID.
- If your Military Sponsor is unable to accompany you to your visit, a valid “General” or “Special” Power of Attorney will allow you to conduct business on your sponsor’s behalf.
- You may also provide a signed and verified DD Form 1172.
- See link ‘CAC/Military ID Card FAQs’ for obtaining a DD 1172.
- You may renew your CAC or Dependent ID Card 30 DAYS prior to the expiration date on the card.
- Sponsor or spouse with Power of Attorney, Current ID Card, and an additional form of ID is required.
- See Form I-9 for acceptable forms of ID.
- See link ‘CAC/Military ID Card FAQs’ for obtaining a DD 1172
- Bring two current forms of ID issued by state, federal or local government; SOFA Agreement; SPOT LOA; and DD Form 1172-2 requesting the overseas card.
- Forms must be properly filled out or they may be rejected.
- All walk-in customers are seen on a first come, first serve basis.
- Wait times for walk-ins can vary depending upon the number of customers waiting for service.
- Appointments take priority over walk-in customers.
- Appointments are highly recommended to avoid the possible wait.
- You will be seen within minutes of your scheduled time.
- Please keep a copy of your appointment confirmation.
- All customers must have two forms of ID to get a new ID card made.
- This applies to all customers, including children over 10 years of age.
- Customers who are 18 years and older must provide at least a state or government issued photo ID.
- See link ‘What do I need to bring?‘ for acceptable forms of ID.
- If your Military Sponsor is unable to accompany you to your visit, a valid “General” or “Special” Power of Attorney will allow you to conduct business on your sponsor’s behalf.
- You may also provide a signed and verified DD Form 1172.
- See link ‘CAC/Military ID Card FAQs’ for obtaining a DD 1172.
- You may renew your CAC or Dependent ID Card 30 DAYS prior to the expiration date on the card.
- Sponsor or spouse with Power of Attorney, Current ID Card, and an additional form of ID is required.
- See Form I-9 for acceptable forms of ID.
- See link ‘CAC/Military ID Card FAQs’ for obtaining a DD 1172 Airmen/Soldiers/Sailors/CIV/CRT: Airmen/Soldiers E-4 and below: must have a counseling statement signed by an E-7 or above, SF Report and 2 valid forms of ID. Airmen/Soldiers E-5 and above, Civilians and Contractors: must have 2 valid forms of ID and SF Report. (PART 1) Must have 2 forms of ID (one form of ID must be a federal or state issued photo ID).
- Sponsor must be present or a Special or General Power of Attorney or DD Form 1172 signed by the sponsor.
- See link ‘CAC/Military ID Card FAQs’ for obtaining a DD 1172 (PART 2) This applies to all customers, including children over 10 years of age.
- Customers who are 18 years and older must provide at least a state or government issued photo ID.
- See Form I-9 for acceptable forms of ID.